Support

Adding photos

Tap + at the bottom of the vault, choose your photos and videos, then confirm. Lockal copies them into the vault and offers to delete the originals from the Photos app. Deleted photos stay 30 days in Recently Deleted: empty that album to remove them for good.

I forgot my passcode

The passcode cannot be reset: there is no account and nothing is stored outside your iPhone. After several wrong passcodes Lockal makes you wait (30 seconds, then 1, 5 and 15 minutes). If the passcode is truly lost, the only way to use Lockal again is to delete and reinstall it, which erases the vault.

Face ID

Turn it on or off in Lockal's settings. Your passcode always works. If a face is added or removed on the iPhone, Lockal switches Face ID off and asks for the passcode.

Getting photos out

Open a photo, tap the share button and choose Save Image, or send it where you want.

Changing iPhone

The vault is not in any backup. Before changing iPhone, save your photos back to Photos, then add them again on the new iPhone.

Subscription and purchases

Manage or cancel a subscription in Settings, your name, Subscriptions. To recover a purchase on a new device, open Lockal's settings and tap Restore purchases. Refunds are requested from Apple at reportaproblem.apple.com.

Contact

Write to contact@getlockal.com. We answer in English and French.